Terms of Service
These terms apply to every purchase and every rental from Elle TENS Singapore. "We", "us" and "our" mean Now For Beyond Pte. Ltd. (UEN 201829175N), trading as Elle TENS Singapore (formerly Babycare TENS Singapore). "You" means the customer named on the order.
Part A applies to rentals, Part B to purchases, Part C to both, and Part D to business customers. By ticking the box at checkout, you agree to these terms.
Part A — Rental terms
A1. The rental period. Your rental lasts 42 days, starting on the start date you choose when you order: the day the kit is delivered to you or collected by you.
A2. Who may use it. The Elle TENS unit is for use by you only, in accordance with the instructions supplied, and subject to Part C (safe use).
A3. Checking your kit. Check the contents of the kit and familiarise yourself with the unit and its instructions when you receive it. Tell us immediately of any problem. If the kit is damaged on arrival, we will send a replacement immediately. We accept no responsibility where a failure to tell us promptly makes it impossible for us to put things right.
A4. Cancellation and changes. You may cancel your rental, or change your start date, at no cost at any time before despatch or collection.
A5. Non-use. Whether you use the unit is entirely your decision. No refund is given for a kit that is not used.
A6. Returning the unit. Return the kit by the end of the rental period using the prepaid SingPost label supplied, dropped at a SingPost POPDrop kiosk. The date shown on the kiosk confirmation is the return date. Send us, by WhatsApp, a photograph of the sealed parcel and of the kiosk confirmation screen: these are your proof of postage, and you must send them for the return to count as made. A prepaid label dropped in a post box is not traceable and is not accepted as proof of return.
If the prepaid label is lost, you may return the kit by a tracked courier at your own cost or buy a replacement prepaid label at your own cost.
If the kit does not reach us and you cannot produce proof of postage, you are liable for the unit under A8.
A7. Extension and late return. You may extend your rental by WhatsApp at SGD10 for each week or part of a week beyond the rental period. A kit that is neither extended nor returned by the end of the rental period is charged at the same rate until it is returned. A kit that is not returned at all is treated as lost under A8.
A8. Damage or loss. If the unit is damaged, lost, or not returned, you are liable for its full retail value less the rental charge you have paid.
A9. Our liability. Rental units are tested before despatch. Our liability to you in connection with a rental shall not exceed the rental charge.
Part B — Conditions of sale
B1. The contract. No contract exists until we have received, accepted and processed your order. We may decline any order.
B2. Description and price. Descriptions, specifications and prices are as shown on our website. Body Clock Health Care improves its products continually, and specifications may change without affecting function, quality or price. Typographical, clerical or other errors in our website, invoices or correspondence are subject to correction without liability. Prices are shown inclusive of tax where applicable. Special offers cannot be combined.
B3. Availability. If an item you order is out of stock, we will tell you as soon as possible after receiving your order and offer you an alternative, a refund, or the option to wait. If you choose a more expensive alternative, the difference is payable before despatch.
B4. Delivery. We deliver within Singapore only, by SingPost tracked post, to the address you give us. Delivery is free unless our website says otherwise. Orders received by 2pm on a working day are despatched that day; later orders the next working day. We use reasonable endeavours to meet estimated delivery times but are not liable for delays outside our reasonable control.
B5. Your address. We are not responsible for goods sent to an incorrect address you have supplied, and you are liable for any costs arising. To change the delivery address, contact us under C3 before despatch; once despatched, the address cannot be changed and any costs of recovery and redelivery are yours.
B6. Lost in transit. We notify you by WhatsApp, to the number on your order, on the day a parcel is delivered to your letterbox or door. If the parcel is not there, tell us within 48 hours of that notification. The 48 hours run from the time of our message whether or not you have read it. You agree to cooperate with our claim against the carrier, including completing any documents needed.
B7. Self-collection. Collection is available for online orders by prior arrangement only, at a time agreed by WhatsApp. There are no walk-ins.
B8. Title and risk. Title to and risk in the goods pass to you when we have received payment in full and the goods are delivered to you, or to the person you have asked us to deliver to, or collected by you.
B9. Cancellation. You may cancel an order at no cost at any time before despatch or collection, by contacting us under C3. Once goods have been despatched or collected, we do not accept returns or give refunds for change of mind.
B10. Damaged or incorrect goods. Inspect the goods on receipt. If they are damaged or do not match your order, tell us within 7 days of delivery. If you do not, you are deemed to have accepted them. Where damage or an error is confirmed, you may choose a replacement or a full refund. Return the goods using a SingPost prepaid label dropped at a POPDrop kiosk; we reimburse the postage. Goods returned "return to sender" are not accepted.
B11. Warranty. Each new Elle TENS unit is warranted free from defects in materials and workmanship for one year from the date of purchase. Leadwires are warranted for 3 months. Electrodes and internal probes are consumables and are not covered.
If a defect appears within the warranty period, tell us as soon as you discover it, with a photograph or video, by WhatsApp followed by email. If the unit needs to come back to us, return it using a SingPost prepaid label dropped at a POPDrop kiosk; we reimburse the postage. Once we have inspected the unit and confirmed the defect, we will at our option repair or replace it, or refund the purchase price.
The warranty applies where the unit has been used in accordance with the instructions and with its own Elle TENS electrodes and leadwire, the accessories Body Clock Health Care has tested and registered with the unit as one system. Use of other electrodes or accessories takes the unit outside its certification and outside this warranty.
The warranty does not cover fair wear and tear, wilful damage, accident, negligence, use otherwise than in accordance with the instructions, or any alteration or repair not carried out by us.
Our liability for breach of warranty shall not exceed the price paid for the goods concerned.
Part C — General terms
C1. Safe use. Use the Elle TENS only in accordance with the user manual supplied with it.
- Do not use it if you have a demand-type pacemaker or an implanted electrical device.
- Do not use it before 37 weeks of pregnancy unless advised by a medical professional.
- Check with your healthcare professional before use if you have a heart condition, epilepsy, or any other concern.
The user manual contains the complete and current list of contraindications and warnings, and you must read it before use. Where the manual and these terms differ, the manual applies.
C2. No guarantee of effect. Every labour is different. We do not guarantee or warrant the effect of the Elle TENS in labour.
C3. Contacting us. For cancellations, address changes and returns, contact us by WhatsApp on 8774 3049 and follow up by email to elletens@nowforbeyond.com. The email is the record we keep. A cancellation or change takes effect when we have received and acknowledged it.
C4. Events beyond our control. We are not liable for delay or failure caused by events beyond our reasonable control, including postal or courier disruption, failure of power or transport, industrial action, acts of government, fire, flood, or other force majeure.
C5. Limitation of liability. We are not liable for any indirect or consequential loss arising from the use of our website or products. Nothing in these terms limits any liability that cannot be limited under Singapore law.
C6. Changes to these terms. We may change these terms without notice in relation to future orders. The terms in force when you place your order apply to that order.
C7. Governing law. These terms are governed by the laws of Singapore.
C8. Acceptance. By ticking the box at checkout, you confirm that you have read and agree to these terms.
Part D — Business customers
Where you purchase goods for business purposes as a trader, firm or company:
D1. Title and risk pass to you on receipt of payment.
D2. Delivery charges incurred before a cancellation after despatch remain payable.
D3. We are not liable for any business loss, including lost profits or consequential loss, arising from any failure to supply goods.
D4. These terms apply to the exclusion of any terms you seek to impose, and may be varied only by our written agreement.
Last updated: 12 September 2026
