Returns and refunds
You're preparing for one of the biggest days of your life. Here's what you can count on from us, whatever comes up, in plain words.
We stand behind every Elle TENS
Every unit is sourced directly from Body Clock Health Care in the UK, and we're the sole authorised distributor in Singapore. Rental machines are cleaned and sanitised, checked and retested before they reach you, on test equipment supplied by Body Clock.
Buying
Changed your mind? Cancel any time before it ships, at no cost. Once it has shipped, we don't refund for change of mind.
Arrived damaged or the wrong item? Tell us within 7 days of delivery and you choose: a replacement or a full refund. A photo or short video on WhatsApp is the fastest way to get this moving, followed by an email so it's on record.
Developed a fault? Every new Elle TENS unit carries a one-year warranty. Leadwires are covered for 3 months. Electrodes and internal probes are consumables and aren't covered.
Send us a photo or video on WhatsApp, then a follow-up email. We'll look at it with you first, because some things resolve without the unit leaving your hands. If it does need to come back, send it with a SingPost prepaid label from a POPDrop kiosk, not a post box, so it's traceable every step of the way, and we reimburse the postage. We sort it out straight away once the machine is back with us.
The warranty covers defects in materials and workmanship, with your Elle TENS used as designed: with its own maternity electrodes and leadwire, the pairing Body Clock tested and registered together as one system. Keeping it that way is what keeps Body Clock's product liability cover applying to your unit, and ours alongside it. It doesn't cover wear and tear, accidental damage, negligence, or repairs by anyone other than us.
Renting
Plans changed? Cancel or move your start date any time before your kit ships, at no cost.
Arrived damaged? We send a replacement immediately. Tell us the day it arrives, with a photo or video, and a fresh kit is on its way.
Something off while you have it? Tell us straight away and we'll sort it out together.
Didn't use it? Your rental is yours for 42 days from your start date, whether or not labour called for it. That's your call and we're glad for you. The rental fee isn't refunded for an unused kit.
Returning it. Follow the Ready to Return card in your kit: seal the carton with the sticker provided, stick the prepaid SingPost label over the old one, and drop it at any POPDrop kiosk by the end of your 42 days. Send us a photo of the sealed parcel and one of the kiosk confirmation screen. Those photos are your proof of postage.
Need longer? Extend by WhatsApp at SGD10 a week. A kit that's neither extended nor returned is charged at the same rate until it's back.
Damaged or lost? You're charged the full retail value of the unit, less your rental fee.
How to reach us
WhatsApp 8774 3049 for anything, any time. For cancellations, address changes and returns, follow up with an email to elletens@nowforbeyond.com. The email is the record we keep, and it protects you as much as us.
This is the plain-English version. The full Terms of Service govern every order and apply where they say more than this page does. Elle TENS Singapore is a trading name of Now For Beyond Pte. Ltd.
Last updated: 11 September 2026
